This episode is part 3 of a 5-part series on the five most important questions you can ask about your organization. In a book written by Peter Drucker, along with co-authors such as Jim Collins, Drucker walks us through key questions we must ask about our companies.

The third question is: What does our customer value?

In this episode, we will unpack that question and discuss it's application to the janitorial industry.

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