Heading into a new year, most leadership resolutions never make it past the kickoff memo. In this episode, co‑CEOs Jeremy Eden and Terri Long share 5 specific resolutions for CEOs and senior leaders who want measurable change.

You’ll hear a real‑world “pothole” from a customer journey gone wrong, why big companies struggle to act as one company, how to get employees saying “they listened to us and acted on our ideas,” and why it’s time to replace people who drive you nuts but don’t drive you forward.

Highlights

• Fixing customer journey “potholes” that erode trust
• Making “one company” behavior a strategic and budgeting priority
• Getting employees’ ideas first—before bringing in consultants
• Replacing opinion‑driven decisions with fact‑driven decisions
• Why keeping the wrong people drives out your best performers