Most managers work incredibly hard but still struggle to get the best from their teams. The problem isn't effort—it's approach. In this episode of Elephant in the Boardroom, we reveal how to be a good manager by mastering six essential traits that separate great leaders from the "concrete middle" that holds companies back.
You'll discover why traditional management promotion paths often fail, creating managers who excel technically but struggle with leadership. We share proven strategies from our work with thousands of managers across Fortune 500 companies, including real examples of how to be a good manager who drives both team performance and company-wide success.
Key Management Skills You'll Learn:
One-Company Thinking: Stop optimizing for your department at the expense of overall success. Learn how the best managers align team goals with corporate objectives and why leaving your ego at the door creates exponential results. We share a case study from PNC Financial where this mindset delivered measurable improvements across multiple divisions.
Empathy and Team Advocacy: Discover how to be a good manager by putting yourself in your team's shoes. We examine real scenarios including call center management challenges and resource allocation decisions that demonstrate the difference between reactive leadership and proactive problem-solving.
Subject Matter Expertise: Understand when technical knowledge matters most and how to distribute your expertise effectively. Learn why Google's dual-track system works and how to teach rather than just solve problems for your team.
Strategic Communication: Master the art of communicating up, down, and sideways. We reveal specific techniques for delivering constructive feedback, sharing difficult news with leadership, and creating transparency that drives engagement. Includes our proven "walking around" question framework.
Advanced Problem-Solving: Move beyond firefighting to systematic issue resolution. Learn how a simple operational fix at a major bank eliminated thousands of customer complaints and why 5-7% expense reductions can dramatically impact earnings through strategic problem identification.
These aren't theoretical concepts—they're battle-tested approaches from our 25+ years leading operational excellence projects. Whether you're a new manager or experienced leader, you'll gain practical frameworks for employee innovation programs, cost optimization strategies, and transformation initiatives that actually strengthen rather than disrupt company culture.
Based on real client work generating over $5 billion in earnings improvements, this episode gives you the tools to become the manager your team needs and your company values.
#Management #Leadership #Business #CorporateCulture #ProfessionalDevelopment #ManagementTraining #LeadershipSkills #TeamManagement #WorkplaceImprovement #BusinessPodcast
(00:00) Introduction
(02:06) The Management Problem
(03:48) Trait #1: One-Company Thinking
(09:13) Trait #2: Empathy and Team Advocacy
(12:14) Trait #3: Subject Matter Expertise
(17:14) Trait #4: Strategic Communication
(21:10) Trait #5: Problem-Solving Ability
(28:01) Outro