How can the words that you use affect your customer interactions? A lot! In this bonus episode, Kelsey shares words and phrases you can use (or avoid) to serve your customers best and close that sale. It's a little bit psychology, a lotta bit positivity.  1. Find their Motivation 2. Avoid "Can/Could" Statement 3. Ask Permission 4. Positive Reinforcement 5. Practice "Clienteling"

How can the words that you use affect your customer interactions? A lot! In this bonus episode, Kelsey shares words and phrases you can use (or avoid) to serve your customers best and close that sale. It's a little bit psychology, a lotta bit positivity. 1. Find their Motivation 2. Avoid "Can/Could" Statement 3. Ask Permission 4. Positive Reinforcement 5. Practice "Clienteling"

How can the words that you use affect your customer interactions? A lot! In this bonus episode, Kelsey shares words and phrases you can use (or avoid) to serve your customers best and close that sale. It's a little bit psychology, a lotta bit positivity.&nbsp; 1. Find their Motivation 2. Avoid "Can/Could" Statement 3. Ask Permission 4. Positive Reinforcement 5. Practice "Clienteling"&nbsp;

5 Quick Tips for Smoother Sales Conversations

A podcast for retail florists, by a retail florist. Kelsey shares strategies to grow your flower business without burnout. If you're a floral entrepreneur, you're juggling a lot of moving parts - small business growth, products, marketing and SEO, customer service, employee management and more. Tune in for real-life flower shop stories and practical tips to make a profit while doing what you love.

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5 Quick Tips for Smoother Sales Conversations

5 Quick Tips for Smoother Sales Conversations