I had an installation technician the other day who called tech support but didn’t actually fix the problem he started out to resolve. It reminded me that working with tech support is a skill. And, with a few pointers, you can improve at it.

5 rules for trouble shooting with tech support - S1E54

The Security Business podcast is the show where Marshall Jones Jr. shares his experience growing one of the top 10 security alarm companies in the United States. 


Access control installs. Camera system trouble shooting. Sales quotas. Financial analysis and projections. Employee morale. It’s all here. It’s all real. All the failures and successes. 


If you're an owner, operator, manager, or marketer growing a security integrations business, these lessons and stories will help you build a company you're happy to talk about and your kids could be happy to continue building with you.

Business

The Security Business podcast is the show where Marshall Jones Jr. shares his experience growing one of the top 10 security alarm companies in the United States. Access control installs. Camera system trouble shooting. Sales quotas. Financial analysis and projections. Employee morale. It’s all here. It’s all real. All the failures and successes. If you're an owner, operator, manager, or marketer growing a security integrations business, these lessons and stories will help you build a company you're happy to talk about and your kids could be happy to continue building with you.

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5 rules for trouble shooting with tech support - S1E54

5 rules for trouble shooting with tech support - S1E54