5 Trends, 5 Minutes: Cyber & Fraud

In this, our last episode of the season, our top story discusses three ways businesses can use fraud data to improve their business strategies. Also this week, we discuss how enhancing the e-commerce experience starts with the customer, why reduced access to stores amid the pandemic boosts cross-border e-commerce, why cyberfraud is shifting to gaming, travel and leisure, and why hackers with so-called “unprecedented generosity” released a million credit cards for free. We’ll back in a few months with our next season, and more information than ever. #Kount5in5

This week’s top story: We discuss how fraudsters are increasingly targeting digital accounts by compromising existing or creating fake new accounts – a surge of nearly 70% so far this year. Also this week, Idaho Governor Brad Little has set up a new task force to advance cybersecurity initiatives in the state, and has invited Kount’s Brad Wiskirchen to be one of the members. We also discuss how Citi Premier’s offer of 80,000 bonus loyalty points also creates opportunity for fraudsters, how businesses can protect their customers (and themselves) from online fraud, and how bad bots are creating click fraud, and the risks this poses to e-commerce businesses. #Kount5in5

This week’s top story: Walmart tests cashierless retail amid an industry-wide labor shortage, opening the door for fraudsters. Also this week, we discuss why a UK man was arrested over Twitter celebrity hacks, what’s behind Biden’s meeting next month with the private sector on cyber issues, why the Russian hacker ‘bot master’ was sentenced to prison in the US, and how consumers will drive the next wave of payments technology. #Kount5in5

This week’s top story: As global digital transactions soar, Kount’s Content Strategist Skylar Barsanti takes a deep dive into the findings from a new survey -- "Digital Payments in 2021: Opportunities and Chargeback Risks." Also this week, we discuss how the pandemic has created an explosion of buy-now pay-later services as well as fraud opportunities, how fraudsters are exploiting the e-commerce boom with return scams, why Visa is using artificial intelligence to fight fraud, and more. #Kount5in5

This week’s top story: We discuss how online payment fraud could cost business owners more than $200 billion over the next few years, and what you can do about it. Also this week, we discuss how hackers demanded millions during a Fourth of July holiday spree, how a ‘dark-side coupon group’ scammed stores out of millions with fake coupons, why smart POS terminals may be the future for digital payments and why the FBI advised businesses to use AI to curb phishing and other fraud. #Kount5in5

This week’s top story: We discuss how businesses can win revenue and customer loyalty with a well-designed web site, as direct-to-consumer sales grow in popularity. Also this week we discuss why ultra-fast food delivery drives up consumer expectations and the need for fraud prevention, how a customer’s trust in an organization is destroyed by fraudster messages, how retailers are using hybrid platforms to bounce back from the pandemic, and how hackers are stealing points and miles from consumers’ eager to travel post-pandemic. #Kount5in5

This week’s top story: We discuss why Google’s Android mobile app could have allowed hackers to initiate customer account takeovers, and what your business can do to prevent such attacks. Also this week we discuss why Giant Food’s quick-to-market local produce boxes create opportunities for online fraudsters, how hackers are selling data stolen from Audi and Volkswagen, what $11 billion in total e-commerce sales on Amazon Prime Day teaches us about fraud prevention, and what we should be concerned about when Facebook begins testing ads in Oculus virtual reality. #Kount5in5

This week’s top story: We discuss why consumers and fraudsters love digital eGift cards, and the five safeguards you can take to protect your business from these bad actors. Also this week we discuss why with credit card fraud facing extinction ID theft is looking to fill the void, how Nuro’s robot cars are delivering packages and possibly fraud opportunities for FedEx, why there is a growing concern over digital payments fraud in India, and how a Facebook data leak could lead to fraud for brands and merchants. #Kount5in5

In this Special Edition of the Kount 5 in 5 Podcast, we examine the convergence of digital and physical identity with Jordan McKee, principal research analyst for customer experience and commerce at 451 Research. We discuss how this convergence not only enhances a business’ ability to identify and stop fraud during a customer transaction, it also creates the opportunity to improve the overall customer experience and thereby increasing the lifetime value of that customer while decreasing acquisition costs. And that’s good news for the bottom line. Find out how! #Kount5in5

This week’s top story: Why a bad customer experience extends beyond one transaction, and how businesses can ensure smooth customer experiences to create positive social proof for their brands. Also this week we discuss why DHL’s massive robot order helps it to keep pace with e-commerce growth while potentially removing a chargeback safety net, what it means to fraudsters now that law enforcement has recovered $2.3 million in bitcoin paid for the Colonial Pipeline ransom, why global digital payments are so important and risky, and what’s behind your web traffic – humans or bots? #Kount5in5