With so many salons and spas offering similar services, for many businesses, the quality of your treatments isn’t going to be what makes you stand out. It’s the quality of your customer service. Research conducted by Gartner found that customers are 82% more likely to remain loyal to a brand or company after they’ve received value from a customer service interaction, showing that it’s vital to give your guests that five-star service.

In this episode, we’ll explain how you can level up your customer service offering, retain more clients, and make a premium client experience the norm in your business, with insights from experts and tips on how you can leverage your salon or spa software to achieve this.

To read the blog, click here.

Published on January 22, 2024 by Avril Kealy

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