"My client / member / customer is upset--What do I say? What should I write back?"

-->> When you have specific words and phrases to use for tricky situations, you'll never fear the worst!

In this episode, I'll share 5 phrases I've used for YEARS now to solve problems, address concerns, serve my clients, and to turn tricky situations into positive experiences.

Grab something to write with because you'll definitely want to jot this down and keep nearby so you always have just the right words for any tricky situation that may arise.