In this episode of Beyond the Work, Chris Caramanica interviews Wendell Mollenido, the Vice President of Marketing and Technology at The REMM Group. They discuss Wendell's journey into the multifamily maintenance industry, the challenges of adapting to new laws in California, and the importance of technology in streamlining maintenance processes. The conversation highlights the role of PropTech in enhancing efficiency, the significance of gamification in maintenance management, and the necessity of change management in the industry. Wendell emphasizes the importance of data in future-proofing property management and the need for effective communication with stakeholders regarding technological changes.
00:00 Introduction to Multifamily Maintenance and Guest Background
03:55 Challenges in Property Management
05:50 Understanding Resident Satisfaction
06:42 California Laws Impacting Property Management
07:12 Adapting to New Compliance Requirements
10:30 The Role of Technology in Maintenance
13:09 Streamlining Processes with PropTech
15:42 Data Capture and Its Importance
17:44 Gamification in Maintenance
18:55 Balancing Speed and Quality in Work Orders
21:14 Adoption Challenges of New Technology
24:11 Tech as a Tool in Maintenance
26:07 Overcoming Tech Hesitance
27:34 Feedback and Change Management
31:39 Adapting to Constant Change
33:21 Communicating Change to Owners
34:49 The Importance of New Tools
38:09 Leveraging Data for Decision Making
41:38 Predictive Maintenance and AI
43:03 Future Proofing the Industry
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