What does it take to grow from a receptionist to a vice president in the multifamily industry? In this episode of Beyond the Work, host Chris Caramanica sits down with Marci French https://www.linkedin.com/in/marci-french/ , a veteran with more than three decades of experience, to unpack her inspiring career journey and the lessons she’s learned along the way. From her early days in the industry to navigating the complexities of asset management, Marci’s story is proof that mentorship, hard work, and adaptability can open doors to incredible opportunities.
The conversation explores how generational differences are shaping the future of maintenance, why training is essential for protecting asset value, and the evolving role of leaders in creating more inclusive teams. Marci also reflects on her involvement with the National Apartment Association, her passion for developing future leaders, and why diversity in leadership is essential for the multifamily sector to thrive.
What’s Covered in This Episode:
Why do generational differences impact how maintenance and repairs are approached in the multifamily industry?
What role does mentoring play in developing strong leaders and reducing turnover?
The right training programs can significantly cut costs and increase asset value.
How can diversity in leadership reshape the future of the multifamily industry?
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📌 #BeyondTheWork #MarciFrench #MultifamilyLeadership #AssetManagement #MentorshipMatters #GenerationalDifferences #MaintenanceTraining #PropertyManagement #NationalApartmentAssociation #DiversityInLeadership #CareerGrowth

What does it take to lead maintenance operations in a constantly evolving industry? In this episode of Beyond the Work, host Chris Caramanica sits down with Steve Donoghue, https://www.linkedin.com/in/steve-donoghue-910a8666/ Director of Maintenance at Makor Management, https://makorcapital.com/to explore the layers of leadership, regulation, and innovation shaping the future of multifamily housing. From a surprise start in the industry to becoming a respected leader, Steve’s story is one of adaptability and insight.
They talk through the real challenges behind fast promotions, the realities of the NSPIRE program, and how the shift to new refrigerants is testing teams nationwide. Steve also unpacks how technology is reshaping maintenance—from AI to 3D modeling—and why workforce development through trades training is more urgent than ever. If you're navigating the future of property management, this is the conversation you need to hear.
What’s Covered in This Episode:
Why are rapid promotions in maintenance creating unexpected hurdles for both workers and teams?
What is the real-world impact of the NSPIRE program on housing standards?
The transition to new refrigerants is already changing how maintenance teams operate.
How can the next generation be encouraged to pursue trades and build long-term careers?
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📌 #MultifamilyHousing #PropertyManagement #MaintenanceLeadership #NSPIREProgram #Refrigerants #TechInMaintenance #WorkforceDevelopment #SteveDonoghue #McCoreManagement #BeyondTheWork #TradesCareer #FacilitiesManagement

What happens when an engineer sees an opportunity beyond the blueprint? In this episode of Beyond the Work, Chris Caramanica sits down with Ray Hespen, https://www.linkedin.com/in/rayhespen/ co-founder and CEO of Property Meld. Ray shares his unconventional path from mining engineering to multifamily maintenance, and how a fresh perspective helped reshape the way we think about property operations.
Ray opens up about the origin of Property Meld https://propertymeld.com/ and its mission to reimagine the maintenance experience — not just for operators, but for residents. They talk about the real value of preventative maintenance, the power of data insights, and why communication and user-friendly tech are now non-negotiables in this space. If you're in property management or just curious about where the industry is heading, this episode will get you thinking differently about what’s truly essential behind the scenes.
In this episode:
Why is maintenance now one of the most critical areas of focus in property management post-COVID?
What Property Meld is doing to revolutionize resident satisfaction through smarter maintenance operations.
The right technology and communication strategies can directly increase resident retention and property value.
How data-driven insights are shaping maintenance timelines, team performance, and the future of multifamily housing.
👍 Enjoying the conversations Beyond the Work? Like, subscribe, and share to help more professionals get inspired and grow through real stories.
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#BeyondTheWork #PropertyMeld #MultifamilyHousing #PropertyManagement #MaintenanceMatters #ResidentExperience #MaintenanceOperations #DataInsights #PreventativeMaintenance #MXSummit #TechInMaintenance #ChrisCaramanica #RayHespen

In this episode of Beyond the Work, Chris Caramanica sits down with Tami Fossum https://www.linkedin.com/in/tamifossum/, Vice President of Operations at RPM Living, for a meaningful conversation about what’s really needed to equip today’s multifamily maintenance teams. With over three decades in the industry, Tami offers a clear-eyed perspective on the differences between conventional and affordable housing, the impact of generational shifts, and the changing nature of training in a tech-forward world.
From the importance of communication on the ground, to how platforms like YouTube can either help or hinder learning, this episode is full of practical insights. Whether you're a property manager, maintenance leader, or new to the industry, Tami’s stories and strategies offer a roadmap for adapting, leading, and staying ahead in today’s evolving workforce.
In this episode:
Why must training methods change to meet the expectations of a new generation of maintenance professionals?
What makes communication and engagement essential for team morale and performance?
The most effective maintenance teams are built on strong troubleshooting skills and continuous learning.
How curated micro-learning and tech tools can improve education and retention across maintenance roles.
👍 Enjoyed the episode? Be sure to like, subscribe, and share so more people can go Beyond the Work.
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#BeyondTheWork #PropertyManagement #MaintenanceTraining #AffordableHousing #RPMliving #WorkforceDevelopment #MicroLearning #YouTubeTraining #MultifamilyLeadership #TeamEngagement #TamiFossum

What truly drives career growth in the multifamily maintenance industry? In this insightful episode of Beyond the Work, Chris Caramanica sits down with Berry Craven to unpack the lessons from Berry’s career—from his early days in maintenance to becoming a passionate advocate for training, teamwork, and giving back.
Berry shares how the right attitude, paired with initiative, has shaped his professional path and built stronger teams along the way. He highlights the power of local industry associations, the rewards of volunteerism, and why fostering a positive culture starts with how we communicate. Whether you're new to the industry or leading a team, Berry’s wisdom offers valuable reminders about what it means to grow beyond the work.
In this episode:
Why does attitude matter more than experience when building a strong maintenance team?
What role does volunteerism play in both personal fulfillment and professional development?
The most successful teams thrive on clear communication, shared purpose, and mutual respect.
How training programs and local involvement can open unexpected doors in the industry.
👍 If this episode inspires you, make sure to like, subscribe, and share it with a colleague who’s ready to grow beyond the work.
🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!
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#BeyondTheWork #MultifamilyMaintenance #CareerGrowth #TeamDynamics #LeadershipInMaintenance #TrainingMatters #Volunteerism #PropertyManagementCareers #WorkplaceCulture #AttitudeAndInitiative #BerryCraven

What does it take to shift perspectives in an industry where maintenance is often overlooked and career paths are unclear? In this episode of Beyond the Work, Chris Caramanica speaks with Tammy Longo https://www.linkedin.com/in/tammy-longo-8b31b67/ , whose career journey from property manager to supplier has given her a unique view of the property management industry.
Tammy opens up about the importance of data-driven decisions, the need for structured career development, and how we can better support the workforce behind the properties. She draws powerful parallels between sports and property management, reminding us that context matters when measuring success. From redefining how we view maintenance jobs to highlighting the role of technology in streamlining operations, Tammy’s insights are practical, passionate, and necessary for the future of the industry.
In this episode:
–Why should the property management industry reframe its approach to career development and job perception?
–What role does data context play in smarter decisions and better leadership?
–The industry often advances people without properly equipping them for new responsibilities.
–How technology and real stories can help reshape the future of maintenance and workforce development.
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#BeyondTheWork #PropertyManagement #WorkforceDevelopment #CareerGrowth #MaintenanceMatters #DataInPropertyManagement #TechInPM #MultifamilySuccess #LeadershipInPropertyManagement #PropertyManagementCareers #SupplierStories #TammyInPM

How can professionals thrive in an industry that thrives on connections—even if networking doesn’t come naturally? In this episode of Beyond the Work, Chris Caramanica sits down with Tara Samuels to unpack her inspiring journey in the multifamily industry. Tara shares how mentorship shaped her career and why building genuine connections—especially for introverts—is more attainable than it seems.
This honest and empowering conversation goes beyond surface-level advice. Tara opens up about the importance of mindset shifts, creating safe spaces at work, and the power of emotional support in both personal and professional settings. Plus, she shares her unique approach to stress management in the workplace (spoiler: it involves your favorite snack!). Whether you're a seasoned leader or just starting your career, this episode is packed with real-world wisdom.
In this episode:
Why is mentorship and emotional support critical for success in the multifamily industry?
What is Multifamily Mentor Matchmaking, and how does it help professionals grow their careers?
The multifamily industry offers diverse paths but needs greater representation, especially in maintenance roles.
How mindset shifts, safe spaces, and intentional communication transform networking and workplace dynamics.
👉 Don’t forget to like, subscribe, and share to help grow the Beyond the Work community!
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#BeyondTheWork #MultifamilyIndustry #TaraSamuels #MentorshipMatters #NetworkingTips #ProfessionalGrowth #PropertyManagement #CareerDevelopment #MindsetShift #SafeSpacesAtWork #EmotionalSupport #CommunityBuilding #MultifamilyMentorMatchmaking #WorkplaceWellness

What happens when you blend leadership, authenticity, and heart in property management? In this episode of Beyond the Work, Chris Caramanica sits down with industry leader Kim Hurd, whose career journey is as inspiring as it is relatable. From her early days as a leasing consultant to spearheading initiatives that foster real connection, Kim brings a refreshing take on leadership rooted in experience, empathy, and intentionality.
Kim opens up about her passion for training and development, the creation of Meal Mates, and navigating the personal side of life as a mother of three—including her experiences parenting a child with autism. This heartfelt conversation is filled with wisdom on work-life balance, the realities of business travel, and how staying grounded in both personal and professional life makes all the difference.
In this episode:
Why does grace and personal connection matter more than ever in today’s fast-paced work environment?
What sparked the creation of Meal Mates, and how it’s helping teams connect in meaningful ways.
The Apartmentalize 2025 event is shaping up to be a major moment for the multifamily industry.
How Kim balances leadership, motherhood, and professional growth while staying grounded in her values.
➡️ Listen now to be inspired by Kim's story—and don’t forget to like, subscribe, and share to support the show!
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#BeyondTheWork #KimHurd #MealMates #PropertyManagement #LeadershipWithHeart #WorkLifeBalance #AutismAwareness #GraceInLeadership #Apartmentalize2025 #WomenInLeadership #TrainingAndDevelopment #PersonalGrowth #RealConnections #MultifamilyIndustry #IntentionalLiving #MentalHealthMatters

In this compelling episode of Beyond the Work, host Chris Caramanica reunites with Katie Ritter and Jake Hughes from Widewail to explore the latest insights from the 2025 Voice of the Resident report. Drawing from over a million resident reviews, they uncover the critical factors influencing resident satisfaction and retention in the multifamily housing industry.
The discussion delves into the pivotal role of maintenance services, the impact of communication breakdowns, and the growing emphasis on cleanliness and trust. Katie and Jake share how technology and proactive management can address these challenges, enhancing the overall resident experience.
Episode Highlights:
-Why has maintenance become a central concern in resident satisfaction and retention?
-What the 2025 Voice of the Resident report reveals about evolving resident expectations and feedback trends.
-The report analyzed over 1 million resident reviews to identify key areas impacting the resident experience.
-How property managers can leverage technology and proactive strategies to improve communication and trust with residents.
Tune in to discover how these insights can inform your approach to property management and resident engagement.
Don't miss out—like, subscribe, and share this episode to stay ahead in the multifamily industry.
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#BeyondTheWork #VoiceOfTheResident #MultifamilyHousing #ResidentExperience #PropertyManagement #MaintenanceMatters #ResidentFeedback #TrustInHousing #CleanLiving #TechInPropertyManagement

In this episode of Beyond the Work, host Chris Caramanica sits down with Jesse Best, Regional Maintenance Supervisor at J&G Companies and a standout figure in the multifamily maintenance industry. Jesse's journey from a maintenance technician to being honored as the Indiana Apartment Association’s 2024 Maintenance Technician of the Year and a 2025 "20 on the Rise" recipient by the National Apartment Association showcases his dedication to excellence and leadership in the field.
Jesse shares his insights on the importance of mentorship, setting goals, and the evolving landscape of the apartment industry. He emphasizes the value of listening in leadership roles and discusses the challenges and opportunities that come with professional growth. This conversation offers valuable perspectives for anyone interested in the multifamily maintenance sector and the significance of continuous learning and development.
In this episode:
-Why is mentorship crucial for professional growth in the multifamily maintenance industry?
-What challenges and opportunities exist within the apartment industry for emerging leaders?
-The 20 on the Rise program recognizes rising stars with less than 10 years of experience in rental housing.
-How can setting short-term and long-term goals impact career advancement in property maintenance?
About our Guest:
Jesse is a Regional Maintenance Supervisor with over five years of experience in the apartment maintenance industry. Based in Lafayette, Indiana, Jesse has earned@ recognition for excellence, being named the Indiana Apartment Association’s 2024 Maintenance Technician of the Year. In addition, Jesse was honored as a 2025 “20 on the Rise” recipient by the National Apartment Association. With a commitment to quality service and leadership, Jesse continues to make a significant impact in the industry.
Connect with Jesse:
LinkedIn: https://www.linkedin.com/in/bestjesse3/
If you found this episode insightful, please like, subscribe, and share it with your network. Your support helps us bring more valuable content to the multifamily maintenance community.
🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!
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#MultifamilyMaintenance #PropertyManagement #MentorshipMatters #ProfessionalGrowth #20OnTheRise #MaintenanceLeadership #ApartmentIndustry #CareerDevelopment