In this episode, host Chris https://www.linkedin.com/in/chris-caramanica-3b287666/, and industry expert and Chadwell Supply University Director, Nichole Curl https://www.linkedin.com/in/nichole-curl-7b154638/, share insights on the importance of evolving maintenance training, understanding the why behind the training, and navigating the rapid changes in HVAC technology and regulation. If you're committed to future-proofing your properties and empowering your maintenance teams, this discussion offers critical perspectives.

In this episode:
- Nichole’s background from anatomy and physiology to multifamily maintenance leadership
- The persistent gaps in maintenance training, especially in fair housing and technical skills
- The outdated perception of training being solely hands-on and why a blended approach is essential
- How industry shifts in HVAC refrigerants and regulations impact maintenance and costs
- The importance of understanding the why behind maintenance tasks to improve safety, efficiency, and resident satisfaction
- The impact of COVID on HVAC industry transitions and the story of refrigerant development
- Strategies for investing in maintenance staff, reducing turnover, and aligning skills with future technology trends
- The role of attitude, communication, and the "why" in resident retention and satisfaction
- Predictions for the next five years: the future of multifamily maintenance in a fast-evolving industry
Timestamps:
00:00 Introduction to Nicole Curl and Her Journey

02:08 From Anatomy to Multifamily Maintenance

03:58 Bridging the Gap: Understanding Maintenance and Operations

07:28 The State of Maintenance in the Industry

12:05 Transitioning Refrigerants: The HVAC Challenge

21:30 Recognition and Passion in Training

23:09 The Importance of Understanding 'Why' in Training

26:25 The Debate on Hands-On Training vs. Conceptual Learning

28:13 The Importance of Structured Training

31:00 Evolving Skillsets in Maintenance

33:31 The Cost of Training vs. Operational Efficiency

37:12 First Impressions and Resident Retention

39:57 The Impact of Utility Costs on Resident Choices

43:59 Investing in People for Long-Term Success

47:01 The Future of the Industry: Embracing Change

This episode is brought to you by Chadwell Supply https://www.linkedin.com/company/chadwellsupply/
Chadwell Supply is the largest privately-owned maintenance and renovations supply company in the United States, exclusively serving the multifamily housing industry from local warehouses across the country. Our success is a direct result of a passion for providing unforgettable service. Chadwell Supply is a knowledgeable, solution-oriented partner our customers know they can trust.
To learn more about Chadwell Supply University: https://www.chadwellsupply.com/?utm_source=jennifer_carter&utm_medium=referral&utm_campaign=multifamily_media_network
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