Jen Barkan is joined by Melissa Fort to talk all things end of year goal setting! Jen and Melissa share a rock-solid framework to help Online Sales Specialists improve performance, mindset, and strategies for success in the new year. This is your chance to pause and reflect on all the good from this year and all the goals worth pursuing in 2026.

Housekeeping

• OSA and OSAL are here! These one-of-a-kind training opportunities are your game changer. Don’t start 2026 without signing up. 
• Holiday voicemail - set it to set expectations.

TITO Shoutout

• Our Shout-out this week goes to all the fabulous Nationals’ Silver Award Winning OSCs for 2025 - congratulations on this outstanding achievement!

Jen & Melissa’s Framework Includes:

• Take a Victory Lap - Don’t leave your best work in the past unexamined and unappreciated. Celebrate before you accelerate. 
• Here I Grow Again… - Focus on the metrics that matter and assess how you measured up.
• Secret Shops and Self Audits - Take an objective look at your program.
• You reap what you SOW - Think in terms of Self, Others, Work.

Skills Check

Follow the framework: victory lap, skills assessment, SWOT, consider the shop, SMART goals, meet with your manager, SOW goals. Re-evaluate every quarter.