<p>What do you do when a parent is upset with one of your instructors? In this episode, Chip Townsend and guest Manny De Los Santos break down how to handle parent concerns without undermining your team. You’ll learn how to listen well, lead with clarity, and back your staff professionally even when emotions run high.</p>

What do you do when a parent is upset with one of your instructors? In this episode, Chip Townsend and guest Manny De Los Santos break down how to handle parent concerns without undermining your team. You’ll learn how to listen well, lead with clarity, and back your staff professionally even when emotions run high.

#55 HANDLING PARENT CONFLICT WITH YOUR INSTRUCTOR: Without Throwing Your Team Under The Bus w/ Manny De Los Santos

As a multi-martial arts school owner and operator that has been the janitor, chief instructor, program director, and every other role, (sometimes all at once!) the table is set for some incredible conversations. Welcome to The Team Chip Podcast!

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#55 HANDLING PARENT CONFLICT WITH YOUR INSTRUCTOR: Without Throwing Your Team Under The Bus w/ Manny De Los Santos

#55 HANDLING PARENT CONFLICT WITH YOUR INSTRUCTOR: Without Throwing Your Team Under The Bus w/ Manny De Los Santos