Diaries from the War on Waste

5/67 Problem Solving - Introduction


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This is the Introduction of the book in which the authors explain why they wrote the book and they introduce the three types of problems that they detail in the book: stupid, difficult and Wicked Problems. And more importantly the demand that No Blame is an integral to the success of any problem solving effort. This is key to "Change without Reprisal." And they invoke a mantra that they tout: "It is ok to be wrong." Enjoy.
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Diaries from the War on WasteBy Dr. Len Bertain