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When it was all on the line, people would watch in amazement when PGA legend Jack Nicklaus would hit unbelievable shots to win it all. When asked, Nicklaus said, "People don't realize the hundreds of hours I practice chipping out of the divots."

Divots are the hunks of sod that's sliced away by another player's golf club...& as luck would have it, the next player's ball (i.e. yours) rolls right into that divot. 

When you smash the wall with a poorly handled encounter such as a phone call, customer, question, or conversation instead of dusting off hoping (& praying) that it never happens again, why not re-create in order to learn how to "chip out of your divots."

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