Too often people accept “good enough” as the norm when it comes to customer service. In today’s business world you can’t succeed meeting client’s expectations. You have to blow them away.

Doug Sandler, aka Mr. Nice Guy, is the author of the newly released book “Nice Guys Finish First” and creator of Nice Guys Finish First philosophy. His philosophy, built on 30 years of industry experience, has always been to set huge expectations and exceed them. A former DJ, Doug is a speaker, author and blogger specializing in exceeding service expectations.