"Things don't go according to plan and that is the plan."

Kristen Hadeed unintentionally launched Student Maid, a cleaning company that hires students, while attending the University of Florida in 2007. Since then, Student Maid has employed hundreds of people and is widely recognized for its industry-leading retention rate and its culture of trust, accountability, and compassion. But Kristen and her company were no overnight sensa­tion. In fact, they were almost nothing at all.

In this episode, I chat to Kristen about her journey and all that she's learnt. A few months into starting her new venture, with little knowledge of how to lead her business, disaster struck and 75 percent of her cleaning team quit on the same day. She's learnt the hard way but what she's learnt is gold - she shares all in this interview.