Episode 58:How to Deal with Angry Customer

It’s inevitable that you will encounter angry customers. We all have customers, whether they areexternal customers that are buying products and services from us or our company or internal customerswho are in need of ourwork product in order to complete their own work. Invariably things go wrong.In this episode, I share ideas on how to diagnose what is behind the customer’s anger and offer somestrategies based in neuroscience for deescalating challenging situations with customers.

Find show notes at https://janelanderson.com/58