How NCAT Works: A Practical Guide to Resolving NSW Small Business Disputes

Host and lawyer Melissa Bush explains how the New South Wales Civil and Administrative Tribunal (NCAT) helps NSW business owners resolve disputes more quickly, affordably, and informally than court. The episode outlines NCAT’s divisions, focusing on the Consumer and Commercial Division for unpaid invoices, goods and services disputes, retail and commercial lease disputes, and home building matters, while noting other divisions relevant to licensing, regulation, discrimination, and professional conduct. Bush covers when to apply (after attempting written negotiation), how to lodge an application, and how to prepare evidence with organized documents, a timeline, and clear outcomes sought. She describes what happens at hearings and conciliation, discusses when lawyers are optional or useful and how representation may require permission, and explains enforceable orders NCAT can make, including payment, work completion, contract, and lease-related orders.

00:00 Business Disputes Intro

01:06 Podcast Welcome Disclaimer

02:14 NCAT Overview Roadmap

03:31 NCAT Divisions Explained

05:39 Common Business Disputes

07:41 When to Apply Process

08:53 Preparing Your Evidence

10:10 What Happens at Hearing

12:01 Do You Need Lawyer

14:40 Orders NCAT Can Make

16:14 Key Takeaways Next Steps

New South Wales Civil & Administrative Tribunal

https://ncat.nsw.gov.au/

NCAT Procedural Directions and Guidelines

https://ncat.nsw.gov.au/publications-and-resources/procedural-directions-and-guidelines.html