Host Jen Barkan is joined by Online Sales Coach Molly Adams to talk through her blog where she shares pro tips on managing your day as an Online Sales Specialist, in order to shift from reactive to proactive.

Housekeeping

• 2026 Online Sales and Marketing Summit - October 1-2, 2026 in Austin, TX - The Summit is literally the biggest party for Online Sales Specialists in the universe.

TITO SHOUTOUT

Garrett Fitzgerald with Pulte Homes - He is such a great mentor for new OSCs joining Pulte and going through training and onboarding.

Key Takeaways

• Treat every caller like gold: when your day is structured, you can give customers the attention they deserve.
• Start your day calm and end it clean: when you add in time to plan your day and wrap up, you will feel ahead.
• This is a structural problem: this is not a you problem - it is fixable, you just need to prioritize your tasks. 

Skills Check

Define your first priorities and your second priorities. We recommend the Marie Kondo method. Put everything out there and if it's no longer giving you joy or converting interest into revenue, say Arigato - thank you - and give it away.