Feel-Good Hairdressing

6: Customer Service

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On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon!

Listen to this episode to find out:
  • Why Otto isn't a fan of the term 'customer service'
  • The importance of creating magic moments in the salon
  • Why customer service is all about the little things
  • Tips on relationship building with clients
  • How staff can work together to provide exceptional client experiences
  • Why you should rebook clients whilst in the chair and other tips on retaining your clients
  • The two cocktail rule!
    • Thank you for joining Hair Ott for this season of the podcast!

    ...more
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    Feel-Good HairdressingBy Feel-Good Hairdressing