Words are very powerful. The problem we have is that we don't use them effectively or we feel inadequate. The most important thing you can do with your words is be clear. Clarity will always win over cleverness.

We've all heard the saying "practice what you preach," but sometimes you're caught in the middle of a job or leading your team in a certain direction and you may not pull through with what you said. James explains the importance of integrity and following through on your word.

Customers don't buy for any other reason than an internal problem. As a business owner, your job is to look at the internal motivation of why your customer is coming to you. What is the problem you can solve?

We value the people we work with. We want to come to work and work with people we like. So first, look at chemistry and see if the person can fit into the culture of your business. Then look at competency. Always look for the right person before you look for what they can bring to your team.

It's okay to be generous, maybe with your money, but also with your time and knowledge. We want people to know we care about them! So in any aspect of life, personal or business, if there's the opportunity to be generous, take it.

As you grow as a leader you can start to feel alone.The inability to share with others the details you're experiencing can feel isolating. Here are a few tips to feeling less alone.

It's really hard to be patient when you're excited about something or are waiting for an aspect of your business to grow. Sometimes impatience can bet the best of us. But stay patient in the process. Sometimes part of the process is learning to be patient and growing in our leadership.

From growing business to focusing on family, James discusses the latest 10 books he's read.

Chris discusses the app "Notability" and the books "The Founder's Mentality" by Chris Zook and James Allen and "Free to Focus" by Michael Hyatt

It's actually important to take time off. When you're wearing down, not feeling well and can't operate at your best, if you continue to push through to stay productive your productivity level suffers. Take the time off you need to unplug, reset and feel better, then you'll be back stronger than ever.