The Shift

#61- My Team Got Complaints: Why I Didn’t Panic


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My team didn’t land well outside our salon, and as the owner, that feedback landed on me. In this episode, I’m unpacking it in real time. How I handle feedback while I’m still in the middle of it, how I support my team without dismissing the impact, and why how your team behaves in the wider industry affects you as the owner.
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The ShiftBy Michelle Tanner