Pet Industry Mentor

61. So I Bought A Salon


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Well, so much more has already happened since I recorded this haha


I want to share this journey with you because I want to showcase exactly what can happen when you go all in and take risks and trust and back yourself


Buying a failing grooming salon wasn’t really on my 2026 bingo card, but I’ve done it and I’m equal parts nervous and excited to show you how I turn it around and the exact steps I take


I’ll do a catch up episode in a month and we can compare starting point to 6 weeks in.


As a list, so far;


- Redid the branding as there was no public relationship with it and it was not a true reflection of the standard of work. It was childish and outdated


- Replaced some equipment to support faster work


- Started posting daily and interacting with the community (4-5 new clients already in a week)


- Decluttered the salon, cleaned it, and painted - open space IS premium


- Bought new uniforms


- Had the sun scorched front building sign quoted for replacement as it totally cheapens the facade and first impressions


- Response time for clients is up over 200%


- All abandoned bookings (cancelled) were saved apart from 1 where a dog passed away, taking abandoned bookings down by 34%


And so much more 😅😅


It’s been hard and stressful, but as someone that can see the long term payoff I say bring it on

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Pet Industry MentorBy Chenelle Conquest