Sometimes the topics we want to avoid are the ones worth discussing.

One example? Letting go of clients.

But it’s sometimes a necessity in business - for them, for your team, and for you.

And while firing a client may not sound like something a “good office” would do … It really is about doing good by your people, following your values and making sure everyone is in alignment.

It’s about creating an environment you and your team succeed in.

I’ve had to do this recently, and don’t get me wrong, it’s definitely not easy.

But there are tactics to make it a little less painful for everyone involved.

Plus, they’ll help you avoid making any mistakes in the future while ensuring you’re looking out for everyone involved.

I’ll tell you a little about how firing my first client went, and how I worked with my team and took care of them (while also taking care of this client).

It should help you when you find yourself in this uncomfortable situation too.

Takeaways from this episode:
- When evaluating the direction you should go with a client, listen to your team and empower them by involving them in the decision.
- When ending a business relationship with a client, keep it brief. Don’t burn bridges and don’t get into the nitty-gritty about what they did wrong.
- It’s important to meet with your team. Discuss what went wrong, and what to do differently in the future, so you have guardrails in place to avoid getting in that situation again.

To book a free strategy session with Jillian:
https://mariemae.com/consulting

To learn more about Marie Mae and for more podcast resources:
www.mariemae.com/episode/68

Topics discussed:
- Firing clients
- Empowering your team
- Ending business relationships amicably
- Prioritizing your work culture
- Evaluating work relationships
- Learning from mistakes