Is QA dead? You might be surprised by the answer.Today we test talk with Jess Sussna, author of Designing Delivery: Rethinking IT in the Digital Service Economy, who shares with us his view of Cybernetics and 21st century IT, and what happens to QA in a DevOps world.The book covers how service quality is about more than designing capabilities, but is about making -- and keeping --promises to customers. In this episode you’ll learn how to make IT a full partner in the ongoing conversations you have with your customers, and why QA is an important part of this transformation.So listen up and discover the ways in which QA is more important than ever, as well as how QA test engineers will actually thrive in the years to come.