In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary discuss what makes for great Customer Support & Service, and why it is so important to your business. Also in this episode, we go over the latest updates to the ServiceMonster software, and break down some posts from SMUG. Be sure to check back every week for new episodes!

0:00 - Intro

1:23 - Customer Support & Customer Service

2:29 - Why It’s Important To Be Good At It

7:38 - Leads Through Reviews

10:09 - Being The Expert

12:24 - Making Excellent Customer Support Part Of The Culture

17:56 - The Metrics

21:33 - The End Result

23:13 - ServiceMonster Updates

31:38 - SMUG Paul: Fancy New Buttons

33:57 - SMUG Nathaniel: API? Ask Bruno

37:11 - Outro