The ServiceMonster Podcast

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary discuss what makes for great Customer Support & Service, and why it is so important to your business. Also in this episode, we go over the latest updates to the ServiceMonster software, and break down some posts from SMUG. Be sure to check back every week for new episodes!

0:00 - Intro

1:23 - Customer Support & Customer Service

2:29 - Why It’s Important To Be Good At It

7:38 - Leads Through Reviews

10:09 - Being The Expert

12:24 - Making Excellent Customer Support Part Of The Culture

17:56 - The Metrics

21:33 - The End Result

23:13 - ServiceMonster Updates

31:38 - SMUG Paul: Fancy New Buttons

33:57 - SMUG Nathaniel: API? Ask Bruno

37:11 - Outro

In this episode of The ServiceMonster Podcast, Joe, Adam, and Asher have a conversation with Robert Ayala about his entrepreneurial journey have a service business owner. Starting from the beginning, to finding Super Hero employees, getting off the truck, focusing on social media, and getting good reviews.

0:00 - Intro

1:03 - Robert Ayala: How It Started

5:23 - Creating A Path For Your Employees

11:56 - Getting Off The Truck

15:33 - What To Do Off The Truck

22:14 - When You Want To Go Big You Have To Go Small

25:28 - Using Social Media and Reviews

29:44 - Uniforms

34:07 - Loft

35:53 - Running Two Different Businesses

37:52 - Parting Words

39:56 - Outro

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary break down internal employee communications within ServiceMonster 6 and the app, from notes to activities, and more! Joe & Adam go in depth on the feature request process, and also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG.

0:00 - Intro

2:33 - Employee Communications

3:43 - Notes

10:46 - Activities

22:26 - ServiceMonster Updates

30:12 - SMUG Matt: Customize Order Approval Page

32:04 - SMUG Paul: Show Route Feature

33:33 - Feature Request Process

47:51 - Outro

In this episode of the ServiceMonster Podcast, Adam and Mary give you the rundown on appointment reminders. How to set them up, default settings, and how to customize them to best serve your business. Also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG.

0:00 - Intro

04:01 - Appointment Reminders Set-Up

12:20 - Do Not Contact

13:35 - Default Pipeline

14:47 - After The Appointment Reminders

16:34 - ServiceMonster Updates

18:23 - SMUG Kimberly: Referral Program

20:32 - SMUG Vincent: Mobile App Question

22:44 - SMUG Matt: Client Not On The Schedule

26:18 - Outro

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary take a look into drip campaigns within ServiceMonster. How to set them up using templates, how to set them up from scratch, and why they are so important to your business. We also go over ServiceMonster Updates, and take a look at some of your questions in SMUG. Check back every week for a new episode of the Podcast!

00:00 - Intro

02:25 - Showcasing Drip Campaigns

13:35 - Starting A Campaign From Scratch

19:20 - The Importance Of These Campaigns

25:52 - ServiceMonster Updates

29:36 - SMUG Alan: Reference Field

31:21 - SMUG Matt: Change Order Accepted E-mail

32:04 - SMUG Kimberly: Disable Creating New Services for Technician Security Roles

33:49 - SMUG Corey: Help With Marketing and E-mail templates

38:23 - Outro

Creating Templates: https://www.help.servicemonster.net/help-articles/creating-marketing-templates

Order Approval tool: https://www.help.servicemonster.net/help-articles/online-estimate-order-approval

Security Roles: https://www.help.servicemonster.net/help-articles/security-roles

Marketing webinar: https://www.bigmarker.com/servicemonster/ServiceMonster-Marketing

6.5.6. Release notes link: https://www.help.servicemonster.net/release-notes/release-notes-v6-5-6

In this episode, Joe and Adam have a conversation with Bobby Walker about starting a new business, the importance of reviews and the future of Trade Shows. Check back every week for a new episode!

In this episode, Joe, Adam, and Mary discuss Zapier. How to set it up, connect to it, and start using it for your business. Adam gives you the update on ServiceMonster, as well as highlighting some posts from the community on SMUG. Check back every week for a new episode!

00:00 - Intro

02:03 - Zapier 101

08:18 - Where To Start

12:17 - Setting Up Connections

23:38 - Pulling Data Out Of Zapier

36:04 - ServiceMonster Updates

45:02 - SMUG Heather: Why Are My Routes Out Of Order?

46:13 - SMUG Robin: New Note Options

47:21 - Outro

In this episode Adam does a deep dive into schedule, from appointment views to route tags, and Joe goes over a change to the podcast. Check back every week for a new episode!

In this episode, Joe and Adam sit down for a conversation with Robert Atlas, where they discuss his success in carpet repair running a different type of franchise. Check back every other week for a new episode!