The ServiceMonster Podcast

The ServiceMonster Podcast

By ServiceMonsterBusinessMarketing
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The ServiceMonster Podcast episodes

  • 059 | Weekly Update
    In this episode, Joe, Adam, and Michael discuss weekly SMUG posts, share some news on our latest product updates, and say a farewell to Michael. Check back every other week for a new episode!
    25 min
  • 058 | Hiring Part 2
    In this episode, Joe, Adam, Michael, and Mary continue their deep dive into all things hiring... including the importance of paying attention to some of the "boring" legal aspects, employee training, and establishing a phenomenal company culture! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
    1 hr 9 min
  • 057 | Hiring Employees

    In this episode, Joe, Adam, Michael, and Mary talk about all things hiring. From creating a good job ad to your overall marketing & branding, every service business owner who is growing their business will find something of value here. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

    0:00 - Intro
    2:19 - Hiring Employees
    13:02 Marketing to Hire Employees
    18:08 - Getting the Interview Right
    31:27 - Hire Slow, Fire Fast
    36:56 - Have a Plan For Your Hires
    44:43 - ServiceMonster Updates
    51:39 - SMUG Kimberly: Security Roles
    52:30 - SMUG Nathaniel: Jyngle or Hatch?
    53:41 - SMUG Ken: Implementing a Service Plan
    1:00:27 - SMUG Pete: Shoutout to Michael 
    1:03:27 - SMUG Jarred: Attaching Pictures to the Work Order
    1:04:51 - Outro

    1 hr 7 min
  • 056 | Profit Margins

    In this episode, Joe, Adam, and Mary discuss profit margins. Why you should know them, and why they're so important to your business. Mary gives us an overview of setting up a marketing campaign in ServiceMonster 6. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.

    56 min
  • 055 | Seasonal Marketing ... It's a blast!

    In this episode, Joe, Adam, and Michael discuss preparing for spring marketing campaigns, and ways to get a head start before the busy season! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.

    53 min
  • 054 | Providing Phenomenal Customer Support
    In this episode, Joe, Adam, Michael, and Mary discuss why having great customer support is so important - and how to get there in your business! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.
    1 hr 3 min
  • 053 | Fortifying Your Business in 2021
    In this episode, Joe, Adam, Michael, and Mary share some practical tips for fortifying your business in the new year. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
    52 min
  • 051 | Honesty, Integrity, and Transparency as a Business Owner
    In this episode, Joe, Adam, and Michael talk about the importance of honesty and integrity as a business owner. Plus, the team talks through why the decision was made to cancel The ServiceMonster Cleaning Symposium. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
    56 min
  • 050 | Top 10 Reasons You're Not Using ServiceMonster
    In this episode, Joe, Adam, and Michael discuss the top 10 reasons you're not using ServiceMonster - and offer solutions to each of them. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
    1 hr 4 min

About The ServiceMonster Podcast

From the publisher's feed

Welcome to The ServiceMonster Podcast, your bi-weekly resource for all things ServiceMonster. All episodes are hosted by ServiceMonster CEO Joe Kowalski, with guest hosting duties coming from…