Great customer service is the #1 way to drive loyalty, boost sales, and turn casual tanners into raving fans. In this episode of Heartland Presents: Let’s Talk Tanning, we sit down with industry pro Joe Schuster to explore 7 customer service habits that instantly improve client satisfaction—without spending a dime.

From the moment a guest walks through the door to the way your staff handles hiccups, Joe shares field-tested tips that help salons retain more clients, garner more reviews, and increase sales.