This week’s podcast episode is a rant turned into a teachable business moment about remembering who pays the bills and why you are in business.  Its because of a customer!! 

Talking to your customer even in the worst moments of the sales cycle can result in a lot of good loves coming your way or not talking to them reults in a few well placed rants and one that turned into a podcast!

It also means you walking in their shoes repeatedly!

I recently had to make a quick trip back to Minnesota and had to fly Minnesota based Sun Country Airlines for the first time.  This i smy experience.

When you would expect a company in such a tight, competetive market, would try to make a customer happy, they resort to running the business like a fast food franchise: Ignore the customer, deliver minimul service and cookie cutter presentations while limiting interaction with the customer.

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