For any business, its vital to know what your customers think, to continually evolve and improve and to make sure you’re in tune with want they need and want. For general practice it’s no different yet how feedback is collected is at best unsophisticated and more often pointless and of little or no value. In this episode I share some thought and ideas on how you can improve how the feedback you gather from your patients.

If you liked this podcast you can find even more ideas and tools to help you improve your Leadership in my book Leadership in Practice and my blogs posted on Linkedin. 

If you’d need help with a leadership challenge, I’d be delighted to discuss this with you and you can contact me at [email protected]. You can also connect with me on Linkedin, Twitter and Facebook or by visiting leadershipinpractice.co.uk

It will be great to connect with you. 

The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be. 

In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice. 

If you want to be a regular listener to the show the easiest way is to subscribe on Apple Podcasts. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great ideas and advice to help you become a better leader of your practice.