Conflict Owner's Manual

70 Three steps to being a better listener, (even when you're upset in the heat of conflict)


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You already have conflict competencies like good listening. But do you use your best listening skill in the heat of conflict? Here are three steps to help you bridge the gap between knowing how to listen, and using the listening skills you have.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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Conflict Owner's ManualBy Dr. Deborah Sword, with co-host Tyson Bankert