Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn great customer service skills, one habit at a time.Mentioned in This Episode<ul><li>﻿<a href="https://helpdeskhabits.com?ref=tubblog" rel="noopener noreferrer" target="_blank">Helpdesk Habits online training</a></li><li><a href="https://www.amazon.co.uk/dp/B07MM2JY73?tag=tubbweb&linkCode=ogi&th=1&psc=1" rel="noopener noreferrer" target="_blank">Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.</a> </li><li><a href="https://helpdeskhabits.com/msp-secrets/" rel="noopener noreferrer" target="_blank">MSP Secrets Revealed</a></li><li><a href="https://www.tubblog.co.uk/techtribe/" rel="noopener noreferrer" target="_blank">The Tech Tribe</a></li><li><a href="https://www.customerthermometer.com/" rel="noopener noreferrer" target="_blank">Customer Thermometer</a></li></ul>

Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn great customer service skills, one habit at a time. Mentioned in This Episode﻿Helpdesk Habits online trainingHelpdesk Habits: Become a helpdesk superhero and make yourself indispensable. MSP Secrets RevealedThe Tech TribeCustomer Thermometer

Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn great customer service skills, one habit at a time.Mentioned in This Episode<ul><li>﻿<a href="https://helpdeskhabits.com?ref=tubblog" rel="noopener noreferrer">Helpdesk Habits online training</a></li><li><a href="https://www.amazon.co.uk/dp/B07MM2JY73?tag=tubbweb&amp;linkCode=ogi&amp;th=1&amp;psc=1" rel="noopener noreferrer">Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.</a>&nbsp;</li><li><a href="https://helpdeskhabits.com/msp-secrets/" rel="noopener noreferrer">MSP Secrets Revealed</a></li><li><a href="https://www.tubblog.co.uk/techtribe/" rel="noopener noreferrer">The Tech Tribe</a></li><li><a href="https://www.customerthermometer.com/" rel="noopener noreferrer">Customer Thermometer</a></li></ul>

[71] How to be a Helpdesk Super Hero

Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of.

His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same.

But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too. 

Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

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Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same. But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too. Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

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[71] How to be a Helpdesk Super Hero

[71] How to be a Helpdesk Super Hero

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