On this episode of The Team Chip Podcast, Chip and Glyn Ann Townsend share the story of almost getting scammed and the leadership lessons that came out of it.

From the frustration of paying for work that never got done, to tracking the guy down and making sure he followed through, this experience became a powerful reminder about trust, accountability, and integrity.

Chip and Glyn Ann break down what school owners can learn: put systems in place, hold people accountable, and lead by example. Because real leadership isn’t about avoiding problems, it’s about handling them the right way.