We've all heard the dreaded words, "We can't do ____ because it's our policy," right?? How'd it make you feel? Frustrated. Annoyed.

Despite the fact that we don't like hearing it, there's probably a good chance you've used that on your customers once or twice too. And I guarantee they feel the same way.

In this week's episode, I'm sharing some tips on how you can reword this phrase so you can protect both your customers and your business with limited frustrations on all parties.