Ever received that dreaded “We need to talk” email from a client? In this candid episode, I share how a single phone call transformed my relationship with a furious client and taught me an invaluable lesson about connection over correction.

Whether you’re a solo attorney struggling with client communication or looking to prevent problems before they start, these five actionable strategies will help you navigate difficult client situations with both empathy and strategy.

Learn why responding within 24 hours is non-negotiable, when to pick up the phone instead of hiding behind email, and how to resist the urge to be “right” when clients are upset. This episode isn’t about being perfect—it’s about building deeper trust through honest, human connection. Plus, discover when it’s time to refund and walk away from client relationships that simply aren’t working.

Stop dreading client conflicts and start using them as opportunities to strengthen your practice.

Listen Now!

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