Transform NOW

75. How Revenue Cycle Management Can (Finally) Enter the Digital Era

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In the midst of COVID-19, the financial pressure on healthcare organizations is greater than ever. This is motivating C-Suite executives to move faster in addressing key legacy business issues, most importantly, the heavily labor-intensive processes involved with revenue cycle management.

On this episode, Blue Prism’s Brad Hairston talks with Bruce Hallowell, Senior Managing Director, Health Solutions at FTI Consulting, who talks about how/where healthcare organizations can utilize the digital workforce to transform revenue cycle management.

Here’s what we talked with Bruce about:

  1. What revenue cycle management involves and its importance to the healthcare industry
  2. The central business issue with revenue cycle management
  3. What is creating collection challenges for healthcare organizations
  4. Examples of specific processes within revenue cycle management that are great candidates for automation
  5. Where AI and other more cognitive technologies can be impactful in revenue cycle management
  6. How the pandemic is affecting revenue cycle management and cash flows
  7. The pace of intelligent automation adoption among healthcare providers
  8. How healthcare organizations that have not begun the intelligent automation journey can get started
  9. The future of revenue cycle management 5-10 years down the road


    10. Related content you may enjoy:

    1. Blog | Change is in the Air: How to Leverage RPA in the Healthcare Industry to Drive Greater Efficiencies & Improve Patient Care
    2. Blog | Making Time Matter at Microsoft Inspire – How Digital Workers are Facilitating COVID Antibody Testing
    3. White Paper | How to Deliver Better Patient Outcomes with Digital Workers 
    4. White Paper | Automation in Healthcare: Real World Intelligent Automation Use Cases
    5. Web Site | Transforming Patient Experience with Intelligent Automation

      6. To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts. 

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