<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a text</a>Week 20 Topic: Forecasting in Support Craig Stoss describes how he maps support load across the day, and looks for markers that might indicate he needs to increase coverage in his team.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the show</a>

Send us a text Week 20 Topic: Forecasting in Support Craig Stoss describes how he maps support load across the day, and looks for markers that might indicate he needs to increase coverage in his team. Support the show

<a href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms" rel="noopener noreferrer">Send us a text</a>Week 20 Topic: Forecasting in Support Craig Stoss describes how he maps support load across the day, and looks for markers that might indicate he needs to increase coverage in his team.<a href="https://www.patreon.com/user?u=28654526" rel="noopener noreferrer">Support the show</a>

76: Forecasting in Support with Craig Stoss

<div>Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.</div>

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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76: Forecasting in Support with Craig Stoss

76: Forecasting in Support with Craig Stoss