Scams are getting increasingly common, and we are all at risk. In this episode, we chat with Aaron Chiew, Group Head of Digital Channels, Institutional Banking Group at DBS Bank, who explains why modern scams are less about hacking and more about manipulating trust and routine processes, powered by AI and better “research” on targets. We also explore practical countermeasures companies and employees can use. 

𝙏𝙝𝙞𝙨 𝙚𝙥𝙞𝙨𝙤𝙙𝙚 𝙞𝙨 𝙗𝙧𝙤𝙪𝙜𝙝𝙩 𝙩𝙤 𝙮𝙤𝙪 𝙗𝙮 𝘿𝘽𝙎 𝘽𝙖𝙣𝙠’𝙨 𝙄𝙣𝙨𝙩𝙞𝙩𝙪𝙩𝙞𝙤𝙣𝙖𝙡 𝘽𝙖𝙣𝙠𝙞𝙣𝙜 𝙂𝙧𝙤𝙪𝙥.
𝘼𝘾𝙏 𝘯𝘰𝘸 𝘵𝘰 𝘣𝘦 𝙎𝘼𝙁𝙀 𝘧𝘳𝘰𝘮 𝘴𝘤𝘢𝘮𝘮𝘦𝘳𝘴.

𝙎𝘦𝘵 𝘵𝘳𝘢𝘯𝘴𝘢𝘤𝘵𝘪𝘰𝘯 𝘢𝘭𝘦𝘳𝘵𝘴 𝘰𝘯 𝘢𝘭𝘭 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘴
𝘼𝘴𝘴𝘦𝘴𝘴 𝘢𝘯𝘥 𝘪𝘯𝘥𝘦𝘱𝘦𝘯𝘥𝘦𝘯𝘵𝘭𝘺 𝘷𝘦𝘳𝘪𝘧𝘺 𝘮𝘰𝘯𝘦𝘺 𝘳𝘦𝘲𝘶𝘦𝘴𝘵𝘴
𝙁𝘰𝘳𝘵𝘪𝘧𝘺 𝘸𝘪𝘵𝘩 𝘴𝘵𝘳𝘰𝘯𝘨 𝘱𝘢𝘴𝘴𝘸𝘰𝘳𝘥𝘴 𝘢𝘯𝘥 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘶𝘱𝘥𝘢𝘵𝘦𝘴
𝙀𝘥𝘶𝘤𝘢𝘵𝘦 𝘺𝘰𝘶𝘳 𝘵𝘦𝘢𝘮 𝘵𝘰 𝘴𝘱𝘰𝘵, 𝘴𝘵𝘰𝘱 𝘢𝘯𝘥 𝘳𝘦𝘱𝘰𝘳𝘵 𝘴𝘤𝘢𝘮𝘴

𝘍𝘪𝘯𝘥 𝘰𝘶𝘵 𝘮𝘰𝘳𝘦 𝘢𝘵 yahlahbut.short.gy/DBSScamDefenceForBusinesses

𝗢𝗻𝗲 𝗦𝗵𝗶𝗼𝗸 𝗧𝗵𝗶𝗻𝗴

• Terence: Craig David - Fill Me In/7 Days (Jools' Annual Hootenanny 2025)
• Haresh: The White Lotus | Official Trailer
• Aaron: Culinary Class Wars: Season 2 | Official Trailer

𝗪𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝘂𝘀!
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(00:00) Intro
(02:30) Why Businesses Are Prime Scam Targets
(04:20) How Big the Scam Economy Really Is
(05:45) Scam Syndicates Operate Like Real Companies
(07:10) How Scammers Use Your Podcast & Social Media
(08:35) Voice Cloning, AI & Impersonation Scams
(10:20) Deepfake Zoom Calls & Corporate Fraud
(11:50) Is AI Moving Too Fast For Humans?
(14:05) How Scams Have Evolved Over 10 Years
(15:40) Salary & Supplier Payment Scams Explained
(18:00) Why SMEs Are Especially Vulnerable
(19:30) The Emotional Cost of Being Scammed
(21:20) Why 30–40 Year Olds Get Scammed Most
(23:10) When Even Bankers’ Families Get Scammed
(25:30) Aaron’s Own Scam Story
(27:40) Haresh & Terence Share Their Scam Encounters
(29:35) Why Corporate Scam Education Is Harder
(31:10) Cognitive Breaks & Safe Words
(33:00) Why Staff Still Fall For Corporate Scams
(35:10) Why Governments Struggle to Shut Scam Centres
(36:20) Are Corporates the Next Big Target?
(38:10) What Finance Teams Should Do Differently
(40:00) Can We Ever Win The Scam War?
(41:45) When Singaporeans Become Scammers
(43:30) Will Scams Ever Really Go Away?
(45:10) Why We Don’t Answer Phone Calls Anymore
(46:40) Talking Back To Scammers
(47:15) Final Thoughts on Trust & Vigilance
(58:26) One Shiok Thing
(01:06:06) Post-Interview Reflection

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