It doesn’t matter how gorgeous your website looks. If you don’t get the client experience right, your business will suffer. In today’s episode, I am talking about why the way you make people feel is actually your best marketing tool.

I am sharing two stories that perfectly illustrate this. One is a masterclass in service from Brenda at IHOP and the other is a cautionary tale about a painter and a very messy front yard.

We are breaking down 3 ways to elevate your experience:

• Automations That Help: Why an auto responder and a call scheduler are non-negotiable for giving your clients peace of mind from minute one.
• The No Surprises Rule: Why overcommunicating is the secret to keeping clients happy even when life gets messy or projects get delayed.
• The Personal Touch: How I use handwritten cards and branded merch to turn clients into lifelong fans.

People do not just buy your service. They buy how you support them through the process. Let’s make sure you are watering those relationships the right way.

Links Mentioned in Today's Episode:

Dubsado - The CRM I use to keep my business running smoothly. Use code EBB for 20% off your first payment.

Work with Ellie Brown Branding

Follow Ellie Brown Branding on Instagram

Keywords:

client experience, service-based business, automation, communication, personal touches, customer satisfaction, business growth, client retention, marketing strategies, client relationships