In this episode, Zach uncovers best practices for handling difficult employees and proper conflict resolution, one of the most important skills to have as a business owner and leader.

2:40 - The story that always comes to Zach's mind with how another consultant handles difficult employees

5:36 - 2 powerful questions that you need to ask yourself TODAY

6:00 - How Zach handles difficult employees and approaches conflict resolution

7:24 - The types of questions to ask employees who are not living up to your expectations

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