In this episode, Richard talks to Erik Thorsell, owner of Minneapolis-based managed service provider Success Computer Consulting. He has been on the MSP journey since 1992, and has experienced the highs and lows of running an IT business. 

They talk about Erik’s business challenges and how he tackled them, why self-awareness is important and how to deal with overwhelm. They also talk about the real reason Erik is in business, and why that’s a good question to ask yourself. 

They also discuss Erik’s approach to business culture, the change he brought about when he appointed a president for his company, and how he spends his time now he’s no longer on the frontline of his MSP. 

In this conversation, Richard and Erik mentioned the following organisations: 

• Success Computer Consulting
• Heartlands Technology Group
• ConnectWise Evolve
• The Tech Tribe