Emergency veterinary medicine is a critical yet demanding service. This week, Shawn & Ivan speak with Dr. David Bessler of VEG: Veterinary Emergency Group about how they make frightening situations easier for both pet parents and clinic staff. David recommends Steve Jobs by Walter Isaacson (amzn.to/3acIS42) & Nonviolent Communication by Marshall Rosenberg (amzn.to/2KUb6Z1). Learn more about David at veterinaryemergencygroup.com.