I'm not very good in the real world! Get me away from my little office and my screens and I'm all 'out-at-sea'! I have to suddenly communicate with people and interact; I cannot click a button and get an expected response from other people. People, unlike code, are just so darn unpredictable. They do what they want and have hidden thoughts and expectations. If you've been building websites for clients for any length of time, you'll know that your clients can be your best friend and your worse nightmare. They want things they didn't communicate to you. So it goes! Erin Flynn is here to help you sort this mess out.