The hospitality business can be ruthless. Hear from Michele, a 15 year veteran about how he and his partner have chiselled out a living from creating a highly unique customer experience at Speck in Queen St Melbourne

9. Customer experience with Founder, Michele Francavilla

We're curious about the journeys of other founders. With good reason. It's a key way we learn. No matter what your goal or your ambition, it's challenging, affirming and insightful to hear about other founder's journey. This show presents the stories, those dizzying highs and gut churning lows, of everyday entrepreneurs, visionaries just like us, some of whom have gone on to become not very everyday at all.

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9. Customer experience with Founder, Michele Francavilla

9. Customer experience with Founder, Michele Francavilla

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