In this episode, I discuss the crucial elements of a service experience and why they are non-negotiable. I break them down into the "big details" and "small details" and encourage you start with the 3 big details first.

Have you been enjoying this series?  have you implemented anything new into your salon expereince that you have heard on the podcast?  I'd love to hear about it!  Share it with me at [email protected]

 

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