00:17 - #1. They're interested, but not committed
03:49 - #2. They lack worth ethic
07:08 - #3. They personalise things
09:41 - #4. They run their life and business based on their feelings
11:49 - #5. They have an external locus of control
14:10 - #6. They lack self-belief
15:28 - #7. They hang out with other loser agents
17:34 - #8. They don’t factor in failure
19:34 - #9. They suck at prospecting


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