In this episode of the sales and presentation podcast I share with you some ideas to 'Surprise and Delight' your customers 2020 – simple things that will cost you very little in both time and money but could have a significant positive impact on your customers and help you differentiate yourself from your competitors.
As part of that I encourage you to say 'No' when you honestly don't believe your product or service is right for the potential customer, to keep communicating with customers to ensure you're meeting their expectations but to do that in person not by some online survey, to sort out complaints immediately and to make your customers feel acknowledged and appreciated which will help them want to become an advocate of yours and essentially do all your marketing for you!

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