In this episode, Brendon Dennewill sits down with Scott Litman, SVP at Capacity and founder of Lucy AI (acquired by Capacity in 2024), to explore the reality behind AI adoption in enterprise organizations. Scott brings over 25 years of digital transformation experience and shares insights from guiding Lucy's integration into Capacity's AI platform, which now serves over 2,500 companies. 

The conversation cuts through AI hype to reveal why 95% of enterprise AI projects haven't reached production and what separates successful AI implementations from failed proof-of-concepts.

Litman emphasizes that while individual users have incredible AI superpowers at their fingertips, enterprise adoption faces unique challenges. He advocates for treating AI as automation rather than magic, focusing on solving specific business problems through strategic problem selection and rigorous testing. 

This episode is essential for RevOps professionals, enterprise leaders, and B2B growth teams who need practical guidance on moving from AI experimentation to production-ready solutions that deliver measurable business outcomes.

What You'll Learn

• Why enterprise AI adoption lags: Limited, sensitive data that demands unique methods and strict security.
• POC vs. production: Scaling to enterprise-grade solutions requires testing, governance, and discipline
• Choosing the right problems: Target inefficient, error-prone, or time-consuming tasks 
• Framework for adoption: Begin with clear policies, targeted training, and a focus on automation to set realistic expectations.
• Driving user adoption: Offer persona-based training that solves real pain points
• Automation over hype: Treat AI like prior digital transformations—speed of execution matters more than novelty.
• Training and change management: Bridge skill gaps and standardize success

Resources Mentioned

• EOS (Entrepreneurial Operating System)

•  HubSpot Inbound 2025

• MIT Enterprise AI Report 

• Microsoft Azure OpenAI Service

• Anthropic Claude 

About Scott Littman, SVP  at Capacity

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